VISA REFUSED OR CANCELLED?
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Tell us what happened. Our team will contact you to discuss how we may be able to help.
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Review rights, eligibility and time limits depend on your decision and circumstances.
Privacy Policy & Terms & Conditions
Privacy Policy
Last updated: 9th Oct 2026
1. Introduction
HECT Migration & Appeal Experts (“we”, “us”, “our”) is committed to safeguarding your privacy.
This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
As part of our immigration, visa, and review/appeal services—including AAT and ART matters—we may collect sensitive and confidential information required to assess your matter and act on your behalf.
By using our website, engaging our services, or interacting with us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information such as:
Full name, date of birth, gender
Contact details (email, phone number, residential address)
Identification documents (passport, driver licence, national ID, birth certificates)
Employment, financial, education, and relationship details
Immigration history, visa records, DoHA reference numbers, and case status
2.2 Sensitive Information
Due to the nature of immigration and review work, we may collect:
Racial or ethnic background
Health or medical information
Criminal charges, convictions, police records
Religious or political details (only where relevant to your visa or appeal)
We collect sensitive information only with your consent or where legally permitted.
2.3 Website & Digital Information
When you use our website or online forms, we may collect:
IP addresses
Browser and device information
Cookies and analytics data
Online enquiry form submissions
3. How We Collect Information
We collect information through:
Direct communication (email, phone, SMS, online meetings, in person)
Documents and evidence you provide
Third parties, including (with consent):
The Department of Home Affairs (DoHA)
Administrative Review Tribunal (ART)
Former AAT records where applicable
Employers, accountants, education providers
Medical or psychological practitioners
Other migration agents, lawyers, or authorised representatives
4. How We Use Your Information
Your information may be used to:
Provide immigration, visa, and appeal services
Prepare and lodge visa applications
Prepare submissions for ART hearings or ministerial intervention
Assess eligibility and risks
Verify identity
Communicate with DoHA, ART, or other authorities
Manage accounts, invoicing, and payments
Improve our website, systems, and service quality
Meet legal and regulatory obligations
We do not sell personal information.
5. Electronic Communications, Follow-Up and Direct Marketing
5.1 Consent to electronic communications
By submitting an enquiry, assessment or consultation request through any form on our website (including forms hosted by our third-party form providers), or by otherwise providing your contact details to us in connection with an enquiry, you expressly consent to HECT Migration & Appeal Experts contacting you by email, SMS and telephone in relation to your enquiry. A statement confirming this consent is displayed at the point of submission on each of our website forms. This consent is relied upon for the purposes of the Spam Act 2003 (Cth) and Australian Privacy Principle 7 (Direct Marketing).
5.2 Nature of the communications
Communications sent in reliance on this consent may include:
acknowledgement and confirmation of your enquiry;
consultation booking confirmations, reminders and rescheduling notices;
a limited series of follow-up emails or messages relevant to the type of visa, review or appeal matter you enquired about; and
general information about our services that is relevant to your enquiry.
These communications contain general information only. They do not constitute migration advice or legal advice and do not create a client relationship. Advice specific to your circumstances is provided only after a consultation or a formal engagement.
5.3 Use of automated systems and service providers
We use customer relationship management, email and SMS automation platforms to record your enquiry, categorise it by matter type and send scheduled follow-up communications on our behalf. These providers process your information solely to deliver services to us, and may store it on servers located outside Australia, including in the United States and the European Union. We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles.
5.4 Sender identification and unsubscribing
Every commercial electronic message we send will clearly identify HECT Migration & Appeal Experts as the sender, include our contact details and contain a functional unsubscribe facility (an unsubscribe link in emails, or the opt-out instruction stated in an SMS). You may withdraw your consent at any time, free of charge, by using that facility, by emailing info@hect.com.au or by calling 1300 770 585. We will give effect to your request within five (5) working days. Withdrawing consent to marketing and follow-up messages does not prevent us from sending communications that are necessary to administer an existing engagement or that we are required by law to send.
5.5 Limitations
We do not sell, rent or disclose your contact details to any third party for that party's own marketing purposes, and we do not use purchased or harvested address lists.
5.6 Concerns
If you believe you have received an electronic message from us without your consent, please contact us using the details above so we can address it promptly. You may also contact the Australian Communications and Media Authority (ACMA).
6. Disclosure of Information
We may disclose your information to:
DoHA
Administrative Review Tribunal (ART)
Federal courts or state tribunals
Legal or migration professionals assisting your matter
Technology providers (cloud storage, CRM, email, document signing)
Your authorised representatives
We may store information on secure cloud servers located in Australia or overseas.
Where data is stored offshore, we take reasonable steps to ensure compliance with the APPs.
7. Security of Your Information
We use industry-standard measures to protect your information, including:
Encrypted cloud systems
Access controls and authentication restrictions
Secure email and document storage systems
Staff confidentiality agreements and training
Despite our best efforts, no method of data transmission is fully secure.
8. Access and Correction
You may request access to the personal information we hold or ask for corrections if the information is inaccurate or incomplete.
We may require proof of identity before releasing information.
9. Complaints About Privacy
If you have concerns about how your personal information is handled, you may contact our Privacy Officer:
Email: info@hect.com.au
Phone: +61 1300 770 585
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last updated” date will reflect the most recent revision.
11. Contact Us
For privacy enquiries, contact:
HECT Migration & Appeal Experts
Email: info@hect.com.au
Phone: +61 1300 770 585
Website: https://hect.com.au
Terms & Conditions
Last updated: 7th Dec 2025
These Terms & Conditions (“Terms”) govern your use of our website and your engagement of our migration, visa, and appeal services.
By accessing our website or using our services, you accept these Terms.
1. About Us
HECT Migration & Appeal Experts provides:
Immigration advice
Visa application preparation and lodgement
Administrative review and appeal representation (ART)
Ministerial intervention submissions
Complex case assessment and risk management
Services are delivered by Registered Migration Agents and/or qualified legal practitioners (where applicable).
2. No Guarantee of Outcome
Visa and appeal decisions are made by government authorities at their discretion.
Therefore, we cannot guarantee:
Visa grants
Appeal success (ART or court)
Processing times
Any decision made by DoHA or ART
We deliver services with reasonable care and skill, but outcomes are outside our control.
3. Engagement, Fees, and Payment Terms
We commence work only after a signed Service Agreement / Costs Agreement is received and initial fees are paid.
The agreement outlines:
Scope of work
Professional service fees
Government charges
Disbursements
Payment schedules
Failure to pay invoices may result in suspension or termination of services.
4. Client Responsibilities
To ensure accurate advice and representation, you agree to:
Provide truthful, complete, and accurate information
Respond promptly to requests
Supply documents in the required format
Inform us of any changes in your circumstances
Follow instructions within required deadlines
We are not responsible for issues caused by incomplete, incorrect, or delayed information provided by you.
5. Website Use
You agree not to:
Copy, reproduce, or republish website content without permission
Upload harmful code or attempt to disrupt our systems
Use our website for unlawful purposes
All content is general information only and does not constitute legal or migration advice.
6. Intellectual Property
All branding, website content, documents, and materials are owned by HECT Migration & Appeal Experts.
Unauthorised use, reproduction, or modification is prohibited.
7. Limitation of Liability
To the extent permitted by law, we are not liable for:
Government decisions or delays
Losses caused by incorrect information supplied by you
Indirect, consequential, or economic losses
Our liability is limited under Australian consumer law.
8. Third-Party Links
Our website may contain external links.
We are not responsible for:
Content on third-party websites
Their privacy practices
Any loss arising from their use
9. Privacy
Your use of our services is also governed by our Privacy Policy.
10. Termination of Services
We may cease acting for you if:
Fees remain unpaid
You provide misleading or false information
You fail to cooperate
Ethical or professional obligations require us to withdraw
You may terminate our services at any time, subject to payment of fees for work completed.
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be resolved in NSW courts or tribunals.
12. Contact Us
For enquiries about these Terms:
HECT Migration & Appeal Experts
Email: info@hect.com.au
Phone: +61 1300 770 585
Website: https://hect.com.au