Shu ZHUANG

I’ve been working in the migration industry for 15 years, and I deeply understand the significant impact this job can have on people’s lives and futures. Although my undergraduate major was Medicine, I’ve found many similarities between immigration consulting and Chinese medicine—both involve diagnosing issues and providing tailored solutions.

In this industry, success relies not only on the ability to handle cases but also on communication skills. I often jokingly tell my colleagues, “If I can sell this to my toughest critic, I can sell it to anyone.” Truly standing in the applicant’s shoes, understanding their needs and challenges, and providing the best solutions is my norm. Thinking from their perspective is not just lip service but a creed I strive to practice in every case. We stand on the same side as the applicants, and only by wholeheartedly considering their interests can we truly provide quality service and achieve the best outcomes for them.

When handling cases, I always adhere to the principles of patience, attention to detail, and responsibility, especially with complex family cases. For example, in cases of obtaining legal status for those who are undocumented, my scrutiny of the documents is even stricter than that of the officers. This approach actually helps shorten the applicant’s waiting time and increases the chances of approval. However, sometimes applicants and sponsors might feel confused, so I need to explain patiently until they fully understand. I focus on every detail of the materials and often communicate multiple times with applicants and sponsors to ensure accuracy.