HECT Migration & Appeal Experts

Australian migration appeal experts at HECT

Privacy Policy & Terms & Conditions

Privacy Policy

Last updated: 7th Dec 2025

1. Introduction

HECT Migration & Appeal Experts (“we”, “us”, “our”) is committed to safeguarding your privacy.

This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As part of our immigration, visa, and review/appeal services—including AAT and ART matters—we may collect sensitive and confidential information required to assess your matter and act on your behalf.

By using our website, engaging our services, or interacting with us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information such as:

  • Full name, date of birth, gender

  • Contact details (email, phone number, residential address)

  • Identification documents (passport, driver licence, national ID, birth certificates)

  • Employment, financial, education, and relationship details

  • Immigration history, visa records, DoHA reference numbers, and case status

2.2 Sensitive Information

Due to the nature of immigration and review work, we may collect:

  • Racial or ethnic background

  • Health or medical information

  • Criminal charges, convictions, police records

  • Religious or political details (only where relevant to your visa or appeal)

We collect sensitive information only with your consent or where legally permitted.

2.3 Website & Digital Information

When you use our website or online forms, we may collect:

  • IP addresses

  • Browser and device information

  • Cookies and analytics data

  • Online enquiry form submissions

3. How We Collect Information

We collect information through:

  • Direct communication (email, phone, SMS, online meetings, in person)

  • Documents and evidence you provide

  • Third parties, including (with consent):

    • The Department of Home Affairs (DoHA)

    • Administrative Review Tribunal (ART)

    • Former AAT records where applicable

    • Employers, accountants, education providers

    • Medical or psychological practitioners

    • Other migration agents, lawyers, or authorised representatives

4. How We Use Your Information

Your information may be used to:

  • Provide immigration, visa, and appeal services

  • Prepare and lodge visa applications

  • Prepare submissions for ART hearings or ministerial intervention

  • Assess eligibility and risks

  • Verify identity

  • Communicate with DoHA, ART, or other authorities

  • Manage accounts, invoicing, and payments

  • Improve our website, systems, and service quality

  • Meet legal and regulatory obligations

We do not sell personal information.

5. Disclosure of Information

We may disclose your information to:

  • DoHA

  • Administrative Review Tribunal (ART)

  • Federal courts or state tribunals

  • Legal or migration professionals assisting your matter

  • Technology providers (cloud storage, CRM, email, document signing)

  • Your authorised representatives

We may store information on secure cloud servers located in Australia or overseas.

Where data is stored offshore, we take reasonable steps to ensure compliance with the APPs.

6. Security of Your Information

We use industry-standard measures to protect your information, including:

  • Encrypted cloud systems

  • Access controls and authentication restrictions

  • Secure email and document storage systems

  • Staff confidentiality agreements and training

Despite our best efforts, no method of data transmission is fully secure.

7. Access and Correction

You may request access to the personal information we hold or ask for corrections if the information is inaccurate or incomplete.

We may require proof of identity before releasing information.

8. Complaints About Privacy

If you have concerns about how your personal information is handled, you may contact our Privacy Officer:

Email: info@hect.com.au

Phone: +61 1300 770 585

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time.

The “Last updated” date will reflect the most recent revision.

10. Contact Us

For privacy enquiries, contact:

HECT Migration & Appeal Experts

Email: info@hect.com.au

Phone: +61 1300 770 585

Website: https://hect.com.au

Terms & Conditions

Last updated: 7th Dec 2025

These Terms & Conditions (“Terms”) govern your use of our website and your engagement of our migration, visa, and appeal services.

By accessing our website or using our services, you accept these Terms.

1. About Us

HECT Migration & Appeal Experts provides:

  • Immigration advice

  • Visa application preparation and lodgement

  • Administrative review and appeal representation (ART)

  • Ministerial intervention submissions

  • Complex case assessment and risk management

Services are delivered by Registered Migration Agents and/or qualified legal practitioners (where applicable).

2. No Guarantee of Outcome

Visa and appeal decisions are made by government authorities at their discretion.

Therefore, we cannot guarantee:

  • Visa grants

  • Appeal success (ART or court)

  • Processing times

  • Any decision made by DoHA or ART

We deliver services with reasonable care and skill, but outcomes are outside our control.

3. Engagement, Fees, and Payment Terms

We commence work only after a signed Service Agreement / Costs Agreement is received and initial fees are paid.

The agreement outlines:

  • Scope of work

  • Professional service fees

  • Government charges

  • Disbursements

  • Payment schedules

Failure to pay invoices may result in suspension or termination of services.

4. Client Responsibilities

To ensure accurate advice and representation, you agree to:

  • Provide truthful, complete, and accurate information

  • Respond promptly to requests

  • Supply documents in the required format

  • Inform us of any changes in your circumstances

  • Follow instructions within required deadlines

We are not responsible for issues caused by incomplete, incorrect, or delayed information provided by you.

5. Website Use

You agree not to:

  • Copy, reproduce, or republish website content without permission

  • Upload harmful code or attempt to disrupt our systems

  • Use our website for unlawful purposes

All content is general information only and does not constitute legal or migration advice.

6. Intellectual Property

All branding, website content, documents, and materials are owned by HECT Migration & Appeal Experts.

Unauthorised use, reproduction, or modification is prohibited.

7. Limitation of Liability

To the extent permitted by law, we are not liable for:

  • Government decisions or delays

  • Losses caused by incorrect information supplied by you

  • Indirect, consequential, or economic losses

Our liability is limited under Australian consumer law.

8. Third-Party Links

Our website may contain external links.

We are not responsible for:

  • Content on third-party websites

  • Their privacy practices

  • Any loss arising from their use

9. Privacy

Your use of our services is also governed by our Privacy Policy.

10. Termination of Services

We may cease acting for you if:

  • Fees remain unpaid

  • You provide misleading or false information

  • You fail to cooperate

  • Ethical or professional obligations require us to withdraw

You may terminate our services at any time, subject to payment of fees for work completed.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be resolved in NSW courts or tribunals.

12. Contact Us

For enquiries about these Terms:

HECT Migration & Appeal Experts

Email: info@hect.com.au

Phone: +61 1300 770 585

Website: https://hect.com.au