ANZSCO 263212 信息和通信技术支持工程师 ICT Support Engineer

263212 信息和通信技术支持工程师职业描述 Job description

信息和通信技术支持工程师负责为系统、网络、操作系统和应用开发软件开发支持程序和策略；解决问题，提供支持系统基础建设和工艺改进的专业技术和方向；诊断和解析负责的系统问题。

Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

263212 信息和通信技术支持工程师职位别名

● 263212 支持分析师 Support Analyst

● 263212 支持架构师 Support Architect

263212 信息和通信技术支持工程师ACS评估职责要求 Employment Duties 

● 安排并进行质量审计检查，分析和评估系统、数据和文档 scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation

● 识别变化和潜在的高风险区域以确保遵守标准和程序 identifying variations and potential high risk areas in securing adherence to standards and procedures

● 在程序监督和审计过程中发现的不符合标准的程序，推荐纠正措施计划和改进方法 recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures

● 与用户和管理人员沟通、教育和联络，确保他们有意识并坚持标准、程序和质量控制问题 communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities

● 协助排除故障、诊断、测试、解决系统问题 assisting in troubleshooting, diagnosing, testing and resolving system problems and issues

● 开发、实施和提供应用软件和操作程序的技术指导和培训 developing, conducting and providing technical guidance and training in application software and operational procedures

● 分析、评估和诊断技术问题，诸如安装、维护、维修、升级和配置，以及检修台式电脑、软件、硬件、打印机、互联网、电子邮件、数据库、操作系统和安全系统 analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems

● 用已有的测试协议、指南和质量标准，测试、识别和诊断系统和程序代码功能故障，以确保系统按规范执行 testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification

● 执行组织系统架构审查和评估，并推荐当前和未来的硬件和软件的策略和方向 performing organizational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions

● 创建和评估技术文档，如程序、功能和操作指南和手册、技术报告和规范，以及维护库存系统 creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

263212 信息和通信技术支持工程师ACS评估专业相关性要求 Closely Related Core ICT Units 

● 业务流程再造 Business Process Reengineering

● 计算机审计 Computer Audit

● 信息通信技术安全 ICT Security

● 操作系统-（Unix,Linux,Xenix, Network OS）Operating systems – (Unix, Linux, Xenix, Network OS)

● 质量管理（质量保证，软件质量）Quality management – (Quality Assurance, Software Quality)

● 风险管理 Risk Management

● 软件工程 Software Engineering

● 软件确认（软件测试） Software validation – (Software Testing)

● 测试策略和方法 Testing strategies and methods

263212 信息和通信技术支持工程师ACS评估附加的专业相关性要求 Additional Closely Related ICT Units 

● 计算机取证 Computer forensics

● 计算机科学 Computer Science

● 数据通信 Data communications – (WAN, LAN)

● 数据库设计 Database design

● 数据库实现 Database implementation

● 数据库管理系统（数据库、面向对象数据库） Database Management Systems – (Relational Database, Object Oriented Database)

● 数字通信 Digital communication

● 信息安全(数据安全) Information security – (Data security)

● 网络取证技术 Internet forensics

● 信息和通信技术导论（计算机科学导论，计算机理论，企业计算机导论，计算机科学） Introduction to ICT – (Introduction to Computer Science, Computer Theory, Introduction to Business Computing, Computer Science I)

● 信息系统导论 Introduction to Information Systems

● 网络体系结构 Network architecture

● 编程语言(C, C++, Objective C, Visual C, Basic, Visual Basic, Java, Assembler, Cobol, Pascal, PL/1, Fortran, PHP, Pearl, AS3, FoxPro, and similar) Programming – (C, C++, Objective C, Visual C, Basic, Visual Basic, Java, Assembler, Cobol, Pascal, PL/1, Fortran, PHP, Pearl, AS3, FoxPro, and similar)

● 软件架构 Software architecture

263212 信息和通信技术支持工程师技术等级 Skill level

● 信息和通信技术支持工程师的技能等级为1 (ANZSCO Skill Level 1)。

263212 信息和通信技术支持工程师所属职业列表 

CSOL – 澳洲技术移民职业列表 Skilled Occupation List

LSO – 新西兰技术移民职业列表 LIST OF SKILLED OCCUPATIONS – Part A

LTSSL – 新西兰长期紧缺职业列表 LONG TERM SKILL SHORTAGE LIST

263212 信息和通信技术支持工程师澳洲技术移民职业评估 Skills assessment authority

● ACS – 澳大利亚计算机协会 Australian Computer Society：
1.ACS职业评估不需要雅思，因此可以在职业评估的过程中并行准备雅思，这样最节省时间；
2.不要求专业和学历；
3.评估有效期2年；
4.评估周期12周；
5.2013年4月起，ACS 新的标准开始根据申请人的学历，专业和职业减工作年限，符合评估标准之后的工作经验才算。

263212 信息和通信技术支持工程师新西兰技术移民紧缺职业加分要求

信息技术（计算机科学，信息系统或其他信息技术）学士学位（7级）；Bachelor degree (Level 7)specialising in Information Technology (Computer  Science,Information Systems or other Information Technology) 或者电工电子技术学士学位（7级）；OR Bachelor degree (Level 7) specialising in Electrical and Electronic  Engineering and Technology 并且至少有三年相关的毕业后工作经验。AND a minimum of three years’ relevant post qualification work experience.

263212 信息和通信技术支持工程师执业注册要求（非移民要求）

● 无